Astrill VPN Review

Astrill Review

 

Astrill Review Average Ratings (from 18 ratings)OverallPriceSpeedSupportSetupReliabilityProvider Overview:Astrill is a professional fast and secure VPN that protectes your privacy on-line and makes you anonymous all the time while surfing on the net. With Astrill, you can feel safe every time you turn your PC on and you do not have to worry about your personal data being stolen by somebody else. Astrill makes your internet activity completely covered, not even your ISP will know what sites you have visited. Astrill comes out of the box with UK and USA IPs, which in combination with easy few-step installation and 24/7 support makes it one of the best VPN solutions in the market.Astrill Highlights:- Proprietary VPN client application- Proprietary Astrill-developed VPN protocol OpenWEB- Over 40 VPN servers availableInformationPrice10.99$ per month | 63$ per yearTrafficUnlimitedPPTPL2TPSSTPOpenVPNServer LocationsUSA, UK, Germany, France, Canada, Australia, Ireland,Netherlands Network RestrictionsNone listedMoneyback GuaranteePayment Method2CheckoutAstrill Review0admin2013-11-08 08:27:17Astrill is a professional fast and secure VPN that protectes your privacy on-line and makes you anonymous all the time while surfing on the net. With Astrill, you can feel safe every time you turn your PC on and you do not have to worry about your personal data being stolen by somebody else. Astrill makes your internet activity completely covered, not even your ISP will know what sites you have visited. Astrill comes out of the box with UK and USA IPs, which in combination with easy few-step installation and 24/7 support makes it one of the best VPN solutions in the market. 18 User ReviewsReplyjoshPosted August 14, 2013 at 2:27 AMthey are a scam , do not use them, paid for service , but service does not work and refuse to refund even use credit card to pay, open credit card dispute and can not get refund back. scam companyOverallPriceSpeedSupportSetupReliabilityDid you find this review helpful? Yes   NoReplyethanPosted August 26, 2012 at 7:25 PMYup, they terminated my account this morning without giving any proof or notice as to why. I have disputed this to paypal and included this website as reference to the others that has similar experience with Astrill VPN. I suggest everyone who purchase via paypal to dispute their case against this company immediately.Did you find this review helpful? Yes   NoReplyJamiePosted April 21, 2012 at 5:47 PMSame story as many others: account canceled with no explanation, more than 5 months remaining on my subscription. All that money is gone, they refuse to reply to any emails and the chat server is down. Clearly nothing but a scam. Don’t waste your money!Did you find this review helpful? Yes   NoReplyOryzaPosted June 5, 2012 at 11:20 PMI was paying monlhty for about a year which was much more than paying for 1 year at once. So I ordered 1 year service but they kept charging me monlhty. I tried to disable automatic renewal but every time I clicked disable automatic renewal nothing happened. It is a known issue on their forum but they have not addressed it. Every month I emailed support and all they did was refund the month I was charged. I had to do this EVERY month. I kept asking them to just disable automatic renewal but they never did. I kept getting charged every month.I kept begging them to disable it and finally they got fed up with me and disabled my service without refunding the remaining 10 months I paid for!OverallPriceSpeedSupportSetupReliabilityDid you find this review helpful? Yes   NoReplyEdPosted March 8, 2012 at 12:13 AMI used Astrill for about 10 months. I was going to pay for another year when my 1 year approached. But yesterday Astrill changed all that. I could not log in (error #399). I tried to reset my password on their site. It said it changed and sent me an email confirmation but I still couldn’t log in. I contacted the web support. Mark curtly replied that I should contact level 2 support. He completely ignored my requests for a hint of what might have gone wrong (ignored for about 10 minutes). Level 2 support got back to me in about 1/2 a day. Here is what they sent:–Hello,Your account has been automatically suspended, because you have logged on from a computer connected with one of the accounts involved in a fraud scheme. The computer you kept logging on from is connected to over 112 other accounts, this is considered account sharing and is against Astrill Terms of Service.Your account has been terminated due to Astrill Terms of Service violation, under section 5. Use of the Services by you–So my last message from them is one in which they claim I was stealing their service which just isn’t true. I got no warning, no explanation, no attempt at helping me figure out what had gone wrong.Up until then, I was perfectly happy with their service. It had a few glitches, but all VPNs do. But I won’t put up with being treated this badly from someone who is taking my money.OverallPriceSpeedSupportSetupReliabilityDid you find this review helpful? Yes   NoReplyEdPosted March 23, 2012 at 9:00 AMAs a followup to my post dated March 8: Approximately 24 hours before the March 8 post I had sent Astrill a possible explanation with screenshots of why they might think I had been stealing their service. I told them I would give them 24 hours to give me back my account. Well it turns out that I was right — using a Parallels VM inside of a Mac seemed to set off their alarm bells. Unfortunately for both Astrill and ME, they completely ignored me for over 2 WEEKS! I have since found another VPN provider. I verified beforehand that this VPN provider does not mind my VM setup. This is just too little, too late, Astrill.For those who are shopping for a VPN service, I would like to share with you the e-mail that I received from Astrill over two weeks too late:-Hello, We have learned that virtual machine caused your account to be suspended. Your account is now fixed. Sorry for the inconvenience caused. You can use your Astrill VPN account now. If we have refunded you already, you will need to place a new order from Members section (link deleted by Ed). Best regards,Astrill Support-OverallPriceSpeedSupportSetupReliabilityDid you find this review helpful? Yes   NoReply